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Carpets & Flooring

Carpets & Flooring | Free Estimates

We can take care of it for you in 3 easy steps

Choosing new flooring or carpets for your home is a big decision, and you will need to be sure that your room is properly measured, estimated and fitted. At Downtown we offer a free estimating service within 40 miles of our Downtown Boston or Downtown Grantham stores.


One of our experienced home flooring surveyor's will visit your home at a convenient time to suit you and measure the area. We will then advise on a suitable underlay and any prep requirements to ensure your new flooring fits perfectly to your standard.


From there we will provide an accurate estimate so that you can place an order with us once you are happy and have all of the facts you need. Once your flooring is delivered, we can arrange for one of our fitters to visit to lay your flooring or carpet for you.

*To qualify for the free fitting offer on your carpet purchase, your order must meet the following conditions:
-a minimum purchase of 10m2 of carpet
-an equivalent size of underlay, purchased at the same time 
-stair surcharge extra
-Remnants are excluded from this offer.

Book a free, no obligation flooring estimate


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We're incredibly proud of our work...

Check out the pictures below of beautiful new carpet and LVT flooring we've recently fitted for a happy customer.

The luxury vinyl tile pictured is from our Odyssey 55 range in the Latte colour. 

The carpet pictured is from the Cormar Sensation range and is in the Monterey Sand colour. 

Caring For Your Carpet - General Guide

Your brand new carpet is a great investment that we know you'll want to make the most of for years to come. We've put together this short guide filled with some expert tips and tricks to help you get the most out of your new carpet.  At Downtown we pride ourselves on not only offering beautiful, high quality carpets and flooring but also the very best after sales service.

Long Tufts

If you find stray tufts sticking out from your carpet, do not pull them out. Use scissors to cut them down to the level of the surrounding pile.


Pilling can occur in carpets made from a blend of fibres. Simply remove 'pills' with scissors, this will not make your carpet any less durable or hardwearing. 


For the first few months after your new carpet has been laid, short pieces of fibre will work loose from the pile. This is normal and does not mean that there is a defect in the carpet. 


You may notice light and dark patches appearing on your carpet soon after it has been laid. This effect is most noticeable on cut pile carpets, particularly plain velvet. Again, this is normal and not a sign of wear or a defect. 

Static Electricity

Static electricity can build up in a carpet if the atmosphere in a room is dry. Use a humidifier or pot plants in water trays to increase humidity levels. 

Pile Reversal

Like shading, this occurs when the pile or nap of the carpet changes direction and thus reflects light at different angles showing the effects of shading which can become permanent. It is also described as 'watermarking'. This can happen to every carpet construction be it Axminster, Wilton, Tufted, Hand Woven, Persian, Chinese, Indian, or even coir matting.

Like shading it can be more apparent on plain carpet because heavy patterns can disguise the effects. It can occur quite quickly after installation. A tremendous amount of research has been carried out over many years by many institutes to determine the cause of this phenomenon but none of it has proved conclusive. There is no commonly known manufacturing process which can cause or cure this phenomenon and therefore it is not a manufacturing fault. 

Vacuum Cleaning Your Carpet

Your new carpet can be vacuum cleaned as soon as it has been laid. Regular vacuuming, daily is best, will help to maintain it's appearance by removing the dirt and grit that collects at the base of the tufts. It also helps to keep the tufts upright which keeps the colours rich and bright. 

Loop pile carpets, such as berbers, should be vacuumed using the suction head tool only. Beater heads and brushes can give your carpet a hairy or felted look. 

Cleaning Rugs & Carpet Squares

Remove dust and dirt from your rug or carpet square by laying it pile side down on the floor. Then beat the hessian back and vacuum up the dust. Do not hang the rug on the line to beat or shake it, as this can fray the fringes or loosen the edges. 

Cleaning Spills


If your carpet is not excessively wet and the water is clean, blot as much as you can with a light-coloured tissue and dry the carpet as quickly as possible. 

If the carpet is saturated (e.g. after a burst pipe) mop up the water and consult a professional carpet cleaner as soon as possible. 

Water-based stains such as tea, coffee and wine:

Blot water-based stains with a light-coloured tissue and remove semi-solid substances with a plastic spatular.

Sponge the affected area wth a solution of 50/50 white vinegar/warm water. Do not use too much.

Gently blot the damp area with a tissue, working from the outside in to the middle of the stain. 

Oil-based Paint:

Blot split paint with an absorbent tissue.

Clean with a cloth moistened with white spirit - do not use too much. 

Once you have removed the paint, dab the area with diluted carpet shampoo on a clean white cloth. 

Blot - apply clean water - blot again - leave to dry.

Finally, brush the affected area in the direction of the pile. 

Safety first - if you are using solvents, always ensre that the room is well ventilated. Many solvents are flammable so never use them near a naked flame. 


All carpets are subject to the possibility of fading in sunlight. Carpets fitted in rooms with large windows or patio doors can be protected by drawing curtains or blinds, avoiding the possibility of excess fading. 


Table legs or furniture castors can leave unsightly indentations in a carpet. This can be lessened if you place protective cups under the furniture. Should you move an item of furniture which leaves an indent you could try the following:

For a synthetic carpet, gently tease the edges from the centre of the indent with the edge of a coin to allow the pile to re-form. 

For a wool carpet, moisten the indent with an ice cube enabling the fibre to swell and fill the hollow. 

Please note, these tips are to be used as a guide only. For expert help and assistance and to speak to a member of our team please contact us.