Why choose a Career at Downtown?

Restaurant Assistant Manager
Location: Downtown Grantham
Hours: 38.75 hours per week, worked flexibly across the business needs

We are looking for a motivated and customer-focused Restaurant Assistant Manager to help lead our team in our busy Downtown Grantham restaurant. This is an exciting opportunity for an experienced hospitality professional who enjoys delivering excellent customer service, supporting colleagues, and helping drive business success.

Working closely with the Restaurant Manager, you will play a key role in the day-to-day operation of the restaurant, ensuring high standards of food safety, service, cleanliness, and team performance.

Key Responsibilities
•    Support the Restaurant Manager in the effective running of the restaurant.
•    Lead, motivate and develop team members to deliver exceptional customer service.
•    Assist with recruitment, induction, training and ongoing development of staff.
•    Ensure food safety, health and safety, and company standards are maintained at all times.
•    Help manage stock control, ordering and waste reduction.
•    Support the achievement of sales, profitability and operational targets.
•    Handle customer enquiries and resolve issues professionally and efficiently.
•    Take responsibility for the restaurant in the absence of the Restaurant Manager.

About You
We are looking for someone who:
•    Has previous experience in a supervisory or management role within hospitality, catering or retail.
•    Demonstrates strong leadership and communication skills.
•    Is organised, proactive and able to work in a fast-paced environment.
•    Has a passion for delivering excellent customer experiences.
•    Can work flexibly, including weekends, evenings and bank holidays where required.
•    Holds a Level 2 Food Safety qualification (desirable).

What We Offer
•    Staff discount of up to 20%.
•    Subsidised food and drink.
•    A supportive and friendly working environment.
•    Training and development opportunities.
•    As our Staff Trust holds 15% of the Company's shares, employees can benefit from a share of the profits whenever dividends are paid to shareholders.

If you are an enthusiastic leader with a passion for hospitality and are looking for your next challenge, we'd love to hear from you.

Sales Manager

We're looking for an enthusiastic and motivated Sales Manager to lead our Lounge and Dining Furniture departments in our Downtown Grantham store.

This is an exciting opportunity for a customer-focused leader who can inspire a team to deliver excellent sales results while maintaining high standards of service, administration, and presentation throughout the department.

As Sales Manager, you will be responsible for leading, coaching, and developing a team of Sales Advisers, helping them achieve individual and departmental objectives while ensuring customers receive an exceptional shopping experience.

Key Responsibilities
•    Lead, coach and motivate a team of Sales Advisers to achieve sales and service targets.
•    Drive sales performance within the Lounge and Dining Furniture departments.
•    Monitor departmental performance and identify opportunities for improvement.
•    Ensure accuracy and attention to detail throughout the customer ordering process.
•    Maintain high standards of merchandising, housekeeping, and department presentation.
•    Support and develop team members through regular coaching and performance management.
•    Handle customer queries and resolve more complex situations in a professional and effective manner.
•    Ensure company procedures and standards are consistently followed.
•    Work collaboratively with colleagues and management to deliver business objectives.

About You
We're looking for someone who:
•    Has experience leading or supervising a retail sales team.
•    Demonstrates strong coaching, communication and people management skills.
•    Is passionate about delivering outstanding customer service.
•    Has excellent organisational skills and attention to detail.
•    Can effectively manage priorities in a fast-paced retail environment.
•    Is confident in handling occasional complex customer or operational situations.
•    Has a positive, proactive approach and leads by example.

What We Offer
•    Competitive salary.
•    Opportunity to earn performance-based commission.
•    Staff discount of up to 20%.
•    Subsidised food and drink.
•    As our Staff Trust owns 15% of the Company's shares, employees can benefit from a share of the profits whenever dividends are paid to shareholders.
•    Ongoing training and development opportunities.
•    A supportive and collaborative working environment.

If you're an inspiring leader with a passion for retail and helping teams succeed, we'd love to hear from you.

Apply today and help create exceptional customer experiences while driving sales success in our Lounge and Dining Furniture departments.

Sales Adviser

Are you passionate about delivering exceptional customer service and helping customers create their ideal living spaces? We are looking for a motivated and enthusiastic Sales Adviser to join our Lounge and Dining Furniture team at Downtown Grantham.

This is an exciting opportunity for someone who enjoys building relationships with customers, providing expert advice, and working towards achieving sales targets within a supportive retail environment.

About the Role
As a Sales Adviser, you will:
•    Welcome and engage with customers, providing a friendly and professional service.
•    Understand customers' needs and recommend suitable lounge and dining furniture solutions.
•    Demonstrate product features and benefits confidently.
•    Drive sales while delivering an outstanding customer experience.
•    Maintain high standards of product presentation and showroom appearance.
•    Keep up to date with product knowledge and promotions.
•    Work collaboratively with colleagues to achieve departmental targets and business objectives.

What We're Looking For
The successful candidate will:
•    Have excellent communication and interpersonal skills.
•    Be customer-focused with a positive and approachable manner.
•    Be motivated by achieving sales results and delivering excellent service.
•    Be able to work effectively both independently and as part of a team.
•    Have good organisational skills and attention to detail.
•    Previous furniture sales experience is preferred, although training will be provided for the right candidate.

What We Offer
At Downtown, we recognise the value our colleagues bring to the business and offer a range of benefits including:
•    Performance-based commission opportunity.
•    Staff discount of up to 20% across the store.
•    Subsidised food and drink.
•    Access to our unique employee ownership benefit through the Staff Trust, which holds 15% of the Company's shares. Employees can benefit from a share of the profits whenever dividends are paid to shareholders.
•    A supportive and friendly working environment.
•    Opportunities for training and development.

If you are passionate about retail, enjoy helping customers make important purchasing decisions, and would like to join a successful and growing team, we would love to hear from you.

Weekend Restaurant Assistant

We are looking for a friendly, enthusiastic and reliable Weekend Restaurant Assistant to join our team at our busy Downtown Grantham Restaurant.

This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering excellent customer service.

About the Role
As a Weekend Restaurant Assistant, you will play an important part in ensuring our customers enjoy a welcoming and enjoyable dining experience.

Key responsibilities include:
•    Greeting and assisting customers
•    Taking food and drink orders where required
•    Serving meals and refreshments, including barista work
•    Clearing and resetting tables, including use of the pot wash at times
•    Maintaining high standards of cleanliness throughout the restaurant
•    Assisting with food preparation and presentation as required
•    Supporting colleagues during busy periods
•    Following food hygiene, health and safety procedures

About You
We're looking for someone who is:
•    Friendly, approachable and customer-focused
•    Reliable and punctual
•    Able to work both independently and as part of a team
•    Comfortable working in a busy restaurant environment
•    Flexible and willing to support the business when required
•    Previous hospitality or customer service experience is desirable but not essential, as full training will be provided

Working Hours
•    5  hours per week
•    Working either Saturday or Sunday
•    Occasional flexibility required to work additional hours during the week to cover holidays, sickness and business needs

What We Offer
•    A welcoming and supportive working environment
•    Full training and ongoing development
•    Staff discounts and subsidised food and drink
•    Staff shareholding, meaning when dividends are paid there is a share of the profits
•    An opportunity to gain valuable hospitality and customer service experience

If you enjoy delivering excellent customer service and would like to be part of a friendly and supportive team, we'd love to hear from you.

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