Skip to main content

Can we help? Give us a call on 03452 505502

Complaints Policy

Complaints Policy

As a company we always pride ourselves on the level of service that we provide and are always saddened to hear of any instance where we may have not met our customers expectations.

If you are unhappy with items purchased or with the level of service provided, in the first instance

Our teams are committed to dealing with your concerns as quickly as possible and will respond within 2 working days (or sooner) and provide a full response as soon as possible. 

However should this not be the case or in an unlikely event, that we have been unable to resolve your issue, then the matter can be referred to the Retail ADR | Retail Complaints & Alternative Dispute Resolution | UK.