Trustpilot Reviews
At Downtown, we take pride in offering personal, traditional customer service. That’s why we partner with Trustpilot, a platform known for independent and genuine reviews.
We’re proud to be rated Excellent on Trustpilot, with a score of 4.8 out of 5 stars!
On this page, you’ll find our most recent 5 star reviews. You can also use the link below to share your own experience of shopping with us.
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10,000 Trustpilot Reviews. Thank You!
In November 2025, we proudly reached over 10,000 reviews on Trustpilot. This milestone means a great deal to us and it’s all thanks to our fantastic customers who took the time to share their experiences.
Your feedback inspires and motivates us to keep improving, curating quality products across home, fashion, beauty, furniture and garden.
Whether you shop with us in-store or online, we’re committed to delivering service you can trust and experiences you’ll want to share.
