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About Us

Our Brands  |  Our Stores & Garden Centre  |  Online  |  Our Team  |  Delivery Service  |  Our Heritage

Imagine a place filled to the brim with inspiration. Rail after rail, row after row to chance upon. Gifts, treats, essentials and more. For you, your home and your garden. 

All in one place, all ready to enjoy. 

A place where you’ll find the broadest range to make your house a home, your garden great, and your style iconic.

With over 200 years’ experience helping customers find the things they love. 

Because there’s only one place you’ll uncover that perfect present, unearth that ideal item, and spot that special something.

And it’s all waiting to be revealed. 


Discover it, Downtown.

Discover Our Brands

Downtown is the go-to destination for leading brands across all our departments.

Stressless, Parker Knoll, Alexander James and Ercol to name just a few – shop quality furniture by leading furniture manufacturers from around the world. Smeg, KitchenAid and Dyson will enhance your kitchen and Cobra, Flymo and Hozelock will make gardening a delight.

Quality craftsmanship, quality materials and quality brands, both traditional and contemporary are all key to enjoying the lasting reassurance of choosing well and buying once. 

If it’s your personal style you’re looking for, in our department stores you’ll discover famous fashion brands such as Barbour, Joules, White Stuff and Superdry plus the finest beauty brands; Clarins, Estee Lauder, Benefit and L’Occitane, and a luxury fragrance from one of the world’s leading fragrance houses, makes the perfect gift for you or a friend.

Our Brands

Discover Our Stores & Garden Centre

Downtown is shopping at its best! We have two huge department stores, in Boston and Grantham, showcasing our furniture collections in beautiful room sets. Browse around our vast selection of upholstery, dining, beds, and bedroom furniture. 

Treat yourself in our lovely beauty departments and with something special from our stylish fashion ranges, and, after a day’s shopping, enjoy a relax in one of our friendly cafes.

Our Downtown Garden Centre, shares the Grantham site with its extensive free car parking, and features the largest range of garden machinery, lawnmowers, BBQ’s and garden furniture in the East Midlands, plus stunning plant displays and garden accessories.

In all our locations our expert sales specialists are on hand to offer their knowledge and advice to ensure you make the right choices for you.  

Our Stores

Discover Online

We stock over 20,000 products online, If you cannot get to our stores, or want to have a look before you visit, then you can browse and shop with us without leaving the comfort of your own home.You can click and collect from our Grantham site, but we also deliver orders to happy customers all over the UK. Our warehouse, distribution centre and Online customer service teams are all based on the Grantham site, and we take care and pride in every order we pick, pack and despatch.

 Our team have many years of service with us, and we know that delivering a personal service is something that is of great importance to all our customers. We are more than happy to offer advice on products, and to go that extra mile for all our customers. It’s what sets our independent, family business apart.

Discover Our Team

We are proud of our team and of their dedicated service. Many of them celebrate long service achievements and we have many families who have worked for us across the generations.

From our expert Sales Specialists to our experienced Head Office and Administration Teams, our Professional Delivery Teams and proactive Customer Experience Team, we strive to offer exceptional levels of service throughout your entire shopping process and always go the extra mile, ensuring your shopping experience is as enjoyable as possible. 

Discover Our Delivery Service

Our Downtown Delivery Teams offer a premium local delivery service and, for further afield, we use trusted delivery partners. We understand that the joy of a new purchase should continue throughout the process; from the thrill of discovery to welcoming it safely into your home. So, when you see our Delivery Team arriving in Downtown vehicles, you know you can expect more than just your furniture, your new carpets or even a tree or BBQ. They will be delivering professionalism, care and consideration - the excellent service that Downtown is known for - right into your home.

Our Delivery Service

Discover The Downtown Heritage

Our stores have a lot of history - in fact, we’re over 200 years in the making! Our story began in the Lincolnshire town of Boston in 1804, when John Oldrid and Richard Hyde purchased a small retail unit. We’ve grown enormously since then and now have our two huge department stores and an impressive garden centre. You can find out more about our heritage here.

Our Heritage