Enjoy Your Furniture With Confidence
Accidents can happen at any time. With a Staingard Furniture Protection Plan from Downtown, you can sit back and relax knowing your new purchase is covered.
For a simple one-off fee, we offer a 5 year protection plan to ensure your furniture is protected against accidental damage, helping you enjoy your investment without the stress.
Buying new furniture is a big decision and often a long-term investment. Whether it’s a stylish new sofa, a dining table for entertaining, or a favourite armchair, it deserves to be looked after.
Our Furniture Protection policy gives you extra peace of mind. It covers life’s unexpected accidents, including stains, scuffs, scratches and more. From knocked-over drinks to accidental tears or burns, you’ll have support when you need it most.
Our Staingard Furniture Protection policy is available for a wide range of products, including upholstery, cabinet furniture, beds and mattresses.
It’s designed to cover accidental damage caused by everyday life at home - the spills, marks and mishaps you didn’t plan for, but that happen all too easily.
1. Choose Your Furniture
Shop online or visit us in-store and find the perfect pieces for your home.
2. Add Furniture Protection To Your Order
Ask a team member in-store about adding Staingard Furniture Protection to your purchase or contact us online and we'll be happy to discuss your requirements.
3. Get Support When You Need It
If something goes wrong, simply get in touch with Staingard to start your claim. Staingard will arrange for a repair, replacement or professional clean depending on the situation.
The policy covers accidental damage to upholstery, cabinet furniture, beds and mattresses — including spills, stains, rips, scratches, scuffs, and structural damage. You can find a full list of what's included above.
The cost of the policy depends on the value of your furniture order. Prices start from £100 and go up to £375 for higher-value items. Your sales advisor will confirm the exact price based on your purchase at the time of ordering.
Furniture Protection provides cover for up to 5 years from the date of purchase.
No. There is no excess to pay — you won’t be charged anything extra when you make a valid claim.
You can make an unlimited number of claims throughout the protection period, provided each claim is for a separate incident.
The policy can be added to upholstery (like sofas and chairs), cabinet furniture (like dining tables, sideboards and wardrobes), and beds and mattresses.
If something goes wrong, simply contact the claims team using the details provided in your policy documents. They’ll arrange for a repair, professional clean or replacement if needed.
You can also contact Staingard and make a claim directly via their website which can be found by clicking here.
Furniture Protection must be added at the time of purchase. If you’ve already placed an order, please contact us as soon as possible to see if it can still be added.
Yes, the policy has no limit of pet damage claims during the cover period. This includes scratching, chewing or tearing caused accidentally by a pet.
The policy does not cover general wear and tear, deliberate damage, or faults covered by your manufacturer warranty. A full list of exclusions is available in the terms and conditions which are available upon request.
No — the Furniture Protection plan is separate. It covers accidental damage that isn’t usually included in a standard warranty, such as stains, spills or rips.
