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Can occur in carpets made from a blend of fibres. Simply remove ‘pills’ with scissors, this will not make your carpet any less durable or hardwearing.

For the first few months after your new carpet has been laid, short pieces of fibre will work loose from the pile. This is normal and does not mean that there is a defect in the carpet.

You may notice light and dark patches appearing on your carpet soon after it has been laid. This effect is most noticeable on cut pile carpets, particularly plain velvet. Again, this is normal and not a sign of wear or a defect.

Static electricity can build up in a carpet if the atmosphere in a room is dry. Use a humidifier or pot plants in water trays to increase humidity levels. 

This phenomenon is difficult, if not impossible, to predict or prevent, creating a permanent change in the carpet’s appearance caused by the way light reflects off the yarn. Pile reversal is not a manufacturing defect and does not affect the durability of the carpet. It is not possible to assure that pile reversal will not develop in any carpet.

Your new carpet can be vacuum cleaned as soon as it has been laid. Regular vacuuming, will help to maintain its appearance by removing the dirt and grit that collects at the base of the tufts. It also helps to keep the tufts upright which keeps the colours rich and bright.

Loop pile carpets, such as berbers, should be vacuumed using the suction head only. Beater heads and brushes can give your carpet a hairy or felted look.

Remove dust and dirt from your rug by laying it pile-side down on the floor. Then beat the hessian back and vacuum up the dust. Do not hang the rug on the line to beat or shake it, as this can fray the fringes or loosen the edges.

If you spill anything on your carpet, deal with it immediately to minimise the risk of permanent staining. The cleaning method you use will depend on what has been spilt. Always treat your carpet gently and do not rub the stain as this can permanently damage the pile.

Water:

If your carpet is not excessively wet and the water is clean, blot as much as   you can with a light-coloured tissue and dry the carpet as quickly as possible.

If the carpet is saturated - eg. after a burst pipe - mop up the water and consult a professional carpet cleaner as soon as possible.

Water-based stains such as tea, coffee and wine:

Blot water-based stains with a light-coloured tissue and remove semi-solid substances with a plastic spatula.

Sponge the affected area with a solution of 50/50 white vinegar/warm water. Do not use too much.

Gently blot the damp area with a tissue, working from the outside in to the middle of the stain.

Oil-based Paint:

Blot spilt paint with an absorbent tissue.

Clean with a cloth moistened with white spirit - do not use too much.

Once you have removed the paint, dab the area with diluted carpet shampoo on a clean white cloth.

Blot - apply clean water - blot again - leave to dry.

Finally, brush the affected area in the direction of the pile.

All carpets are subject to the possibility of fading in sunlight. Carpets fitted in rooms with large windows or patio doors can be protected by drawing curtains or blinds, avoiding the possibility of excess fading.

Table legs or furniture castors can cause unsightly indentations to a carpet. This can be lessened if you place protective cups under the furniture. Should you move an item of furniture which leaves an indent you could try the following:

• For a synthetic carpet, gently tease the edges from the centre of the indent with the edge of a coin to allow the pile to re-form.
• For a wool carpet, moisten the indent with an ice cube enabling the fibre to swell and fill the hollow.