Ercol Ballatta Desk

Furniture/Two Person Delivery

A two-person delivery is required for furniture, appliances and items over 30kgs. This costs £35 to postcodes within our local store catchment (40 miles) and £60 to postcodes outside of our catchment. 

Our delivery service is a "white-glove" service, and we will deliver to your room of choice and take packaging away if required.

Delivery will take between 5 - 10 working days for in-stock items.  For items that are available to order, the delivery timescales will be confirmed in the checkout. 

Deliveries to some remote postcodes are possible, and carry an additional premium delivery charge. This will be charged in checkout, but please contact us if you have any questions. 

We also offer a basic furniture assembly service for most furniture items, the cost of this varies depending on the item requiring assembly and your location. Please contact us for more information.

Please note that we do not offer free returns, so unless there is a fault with your item, then you will be required to cover the cost of returning it to us, or for us to collect the item.

Please be aware of the order cancellation policy attached to furniture products, and in particular, that items configured to your choice attract a 25% restocking fee.  In addition, it is very important to know that if it is not possible to gain access to the room of choice, with the product, then the cost of that failed delivery is met by the customer.  If an item in this instance is made to your specification, then the order cancellation policy also applies. 

You can choose to pay by finance on this product, enabling you to you spread the cost with either an Interest free option or an Interest bearing one. Once you add the product to your order, you can choose the “Apply for Finance" button, which is one of the payment options in the checkout. 

Interest Bearing Option

Choose this option if you want to spread your payments for up to 60 months!

• A minimum 10% deposit would be required
• You must take a minimum loan of £500.
• Then just choose the time period over which you want to pay the loan back.
• The monthly amount you need to pay, would be clearly demonstrated to you before you decide.

Interest Free Option

Choose this option if you want to avoid any interest charges on your loan amount.

• A minimum 20% deposit is required
• You must take a minimum loan of £500
• If you take a loan of between £500 and £1000, then you can only spread your payments over 12 months.
• If your loan is between £1000 and £2500, then you can choose to pay over 12 months OR 24 months
• If you borrow over £2500, then the payments can be spread to up to 36 months!

For our Finance FAQs and more details please click here. 

Please note that our Finance choices online are slightly different to those in our stores. For details of our in-store offering, please contact us.

At Downtown we pride ourselves on not only offering a wide range of beautiful high quality furniture and furnishings, but also the very best after sales service. To help you get the most from your new furniture and furnishings, we have put together this short care guide and some advice in the event of an accident. 

Furniture Finishes

Resistance to abrasion and spills can vary depending on the finish, and wood’s natural structure creates variances in wood grain, pattern and shades. The colour of the veneer or the finish can also affect the appearance, with very light or dark finishes tending to show any minor imperfections. Most woods lighten, or darken, over time, this will be more noticeable on unexposed parts of your furniture e.g. table leaves.

How To Avoid Damage to your Furniture

Avoid placing your furniture next to heat sources as the changing temperature can result in cracks and distortion. Protect the surface of your furniture from hot items such as plates and hot mugs and wipe any spills immediately.

Don’t overload drawers and shelves as this can cause permanent distortion of your furniture.

Wood and Veneer Maintenance

Wipe with a slightly damp cloth and a small amount of mild non-abrasive detergent. Avoid using silicone based spray polishes and wax, as these may cause smears and small colour patches on matt surfaces, and wax build up is difficult to remove.

We recommend that the use of a wax-free cleaner polish, available from Downtown, is used every three months to maintain the natural beauty of your furniture. 

Oiled Oak Maintenance

To maintain your oiled oak furniture in perfect condition, once a month for three months you should apply a thin coat of furniture oil with a lint free cloth and then once a year should be sufficient to maintain the soft oil finish.

Marble Maintenance

Marble can retain its attractive appearance for thousands of years; however, it is vulnerable to hard knocks and scratches to the edges. Use a mild soap solution to wash the surface of the marble and do not expose your marble furniture to solvents such as thinners or acids.