Celebrating 10,000 Trustpilot Reviews, Thank You
We’re proud to share a milestone that really means something to us at Downtown. We’ve reached 10,000 customer reviews on Trustpilot, and we couldn’t have done it without you.
Every review represents a real experience, whether that’s finding the perfect sofa, shopping for your home or garden, or ordering online with confidence. Your feedback helps other customers choose Downtown and helps us continue to improve what we do.
Why Your Reviews Matter
Trust is at the heart of our business. As an independent, family-run retailer in Lincolnshire, we know how important it is to feel confident when shopping, both in our wonderful stores or online at downtownstores.co.uk.
Your Trustpilot reviews give honest insight into what it’s really like to shop with us. We read every one, celebrate the lovely feedback and use it to make improvements wherever we can.
A Message from Our Managing Director
"To hit 10,000 reviews with a rating of 4.8 is an incredible achievement and a reflection of the hardwork and dedication of the team to customer excellence"
Peter Isaac, Managing Director.
Thank You for Shopping With Us
Whether you’ve left a review, recommended us to a friend or simply chosen to shop with us, thank you. Your support means a great deal to our teams and reminds us why personal service and care still matter.
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Our teams, whether online (pictured above) or in-store, are committed to offering the best Customer Service they can, from the shopping experience right through to delivery and aftercare.
Looking Ahead
We’re proud of this milestone, but we’re always looking forward. We’ll continue to focus on quality products, trusted brands and a friendly, welcoming experience every time you shop with us.
If you’ve shopped with us recently and haven’t left a review yet, we’d love to hear from you. Your feedback helps shape what we do next.
From everyone at Downtown, thank you.
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Posted by Ellie Allen
16th December 2025
